Frequently Asked Questions
Everything you need to know about your Divoom experience.
What is the typical shipping time for international orders?
Orders are typically processed within 1-2 business days. International shipping usually takes between 7 to 15 business days depending on the destination country and local customs processing.
How can I customize the pixel art on my Divoom device?
You can customize your device by downloading the Divoom companion app from the Apple App Store or Google Play Store. Connect via Bluetooth to create your own designs or download thousands of animations from the online gallery.
What is your return policy for electronic products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Do Divoom products come with a manufacturer warranty?
Yes, all our electronic devices include a 12-month limited warranty that covers any manufacturing defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal, Apple Pay, and Google Pay.
How do I track my order once it has been shipped?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.